Support

Expert technical support with defined escalation

A cybersecurity, networking and collaboration team handles your incidents and escalates them to CCIE engineers according to severity.

  1. 1

    Cyber Security Support Team

    Security, networking and collaboration engineers

  2. 2

    Cybersecurity Support Coordination

    Eng. Jorge Coveñas Chiroque · PMP · ITIL

  3. 3

    Head of Support

    Eng. Jaime Huayllani (CCIE · VCDX) · Eng. Rubén Salazar (CCIE)

Support

Response and escalation times

SeverityResponse1st escalation level2nd escalation level
Critical 30 minutes1 hour2 hours
High 45 minutes2 hours4 hours
Medium 1 hour3 hours6 hours
Low 2 hours12 hours24 hours

Reference times for the support service. The exact scope is defined in each contract.

Need a tailored scope?

Tell us what you want to achieve and we will put together a proposal with the right scope, timeline and team.

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